Skyway Machine, Inc.

Purchasing Skyway Tuffwheels
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I am an Individual looking for wheels for my bike.

I am a Bike Shop operator looking for wheels for my customers.

I would like to become a Skyway Distributor of bike wheels.

My company Manufactures Bicycles.

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I am an Individual looking for wheels for my bike.

The best way to get genuine Skyway Tuffwheels® is through your favorite local independent bike shop or mail-order warehouse.

If your bike dealer is not sure which distributor to contact, please ask them to call Skyway at 1-800-332-3357 for assistance. Most bike shops carry what their customers ask for, so if you want the shop to carry "Tuffs" you have to ask. Get your friends to ask too!

If you like to order online:

http://www.VintageBMX.com Features our Graphite Tuffwheels, but is able to offer any Skyway bicycle wheel we make.

http://www.AmericanCycle.com Also offers our bicycle Tuffwheels in their online catalog.

http://www.ebay.com - Usually lists a wide variety of Tuffwheels when you search for "Skyway."

http://www.danscomp.com has a starting selection.

http://www.rogerslowriderbicycles.com

Be sure to specify Skyway Tuffpad brake pads to go with your wheels. They are formulated to provide optimal braking on our composite rims. Finally, if you can not seem to find what you need you may contact Skyway for additional assistance.

I am a Bike Shop operator looking for wheels for my customers.

Please see the Distributor section of this web site for a listing of Skyway distributors. If for any reason you are not able to get the wheels you need, please feel free to contact Skyway directly at 1-800-332-3357.

I would like to become a Skyway Distributor of bike wheels.

Skyway has a distributor network covering most of the U.S. and several international regions. If you believe your company could help cover a region or area not currently serviced, please contact Skyway with information about your company.

The type of information required includes - among others - your location, number of years in business, other product lines carried, a sample catalogue (if available) and any other information you may feel is pertinent.

My company Manufactures Bicycles.

Please contact Skyway Sales directly at 1-800-332-3357 to fulfill your production requirements. Our sales and design staff will personally assist you in getting the precise wheel to meet your needs.

Purchasing Direct from Skyway:
Our Customer Service Department is open:
7:00 am - 5:30 pm Pacific Time
Tuesday - Friday (closed Mondays)

Toll Free: 1-800-332-3357
Phone: (530) 243-5151
Fax: (530) 243-5104

Click Here to Contact Us Online

Information for Ordering
Orders may be placed by phone, fax, or mail 7:00 am - 5:30 pm Tuesday through Friday. Our fax is available 24 hours every day. To expedite orders please specify the part number of the item ordered. To avoid duplication please mark all confirming orders.

Minimum order quantities are typically 120 units for wheels over 12" and 1,000 units for smaller wheels. Our sales department will be available to assist should smaller quantities be needed.

Terms and Conditions of Sale
Terms All shipments are F.O.B. Redding. Shipping and handling is additional to the item price.

The first two initial orders require prepayment. Cash, Visa/Mastercard, bank transfer, letter of credit, check or money order will be required with order, or shipment may be sent COD.

All international shipments require prepayment. Open accounts may subsequently be established upon approved credit. This requires an acceptable rating in Dun and Bradstreet and/or bank and trade references. Our credit department reserves the right to change the status of an open account at any time.

Return Merchandise Policy
Merchandise may not be returned without a written Return Goods Authorization (RGA) from Skyway Machine, Inc. Permission for return request must be made within 30 days of invoice date. Merchandise must be in a resellable condition packaged in the original carton. All shipping to our factory MUST be prepaid on returns.

Custom or special items are not returnable.

All merchandise returned with 30 days of invoice date are subject to a 15% handling and restocking fee. Merchandise approved for return after 30 days is subject to a higher restocking fee.

Shipments
Shipments are F.O.B. Skyway Machine, Inc. Redding, CA.

In some cases a back order may be necessary in order to serve you, our customer. Unless customer specifies "No Back Order,"

Skyway does not assume any responsibility for any extra freight charges. Any refused shipments are subject to a 25% administrative fee plus a 15% handling fee.

Skyway reserves the right to furnish current construction, style, and material that is standard at time of shipment. Skyway also reserves the right to make improvements or changes on products without notice. Prices are subject to change at any time.

Claims of Freight Damage
Shortages of Merchandise or Damaged Merchandise must be noted on the delivery receipt and reported to Skyway Machine, Inc. within 72 hours of delivery.